• These general conditions (the "General Conditions") are governed by Legislative Decree 6 September 2005 n. 206 ("Consumer Code") containing the provisions for the protection of consumers and in particular from articles 50 to 68 relating to distance selling.
  • The General Conditions apply to purchase orders for products (the "Products") issued online on this website (the "Site") belonging to the company DUE ZETA S.R.L. with registered office in 30020 Marcon (VE), Via delle Industrie 106, C.F. and P.I. 02688260278 (REA number: VE-233623).
  • Duezeta reserves the right to modify the General Conditions at any time without notice. However, the changes will have no effect on purchase orders that have been sent prior to the publication of the changes on the Site.
  • The protection of privacy will be subject to the legislation of Legislative Decree 196/2003 "Privacy Code".
  • Any purchase operation carried out by natural persons purchasers acting for purposes unrelated to any professional or business activity carried out and purchasing products for personal use only ("consumers") will be governed by the provisions of Legislative Decree no. 206/2005 (Consumer Code); for purchases made by buyers who are traders, wholesalers, retailers, professionals and who purchase for non-personal use, the purchase operations will be governed by the rules of the Civil Code.
  • By checking the box "I accept the terms and conditions" that appears during the online purchase procedure, the buyer declares to have read and accepted all the contractual conditions set out below. In the absence of express acceptance of the General Conditions, it will not be possible to complete the online purchase procedure.
  • By accepting the General Conditions and therefore with the issuance of the purchase order, the buyer gives consent for all communications to be sent and received by e-mail. The cost for using the communication technique depends on the rate applied by the internet service provider.
  • The buyer will be responsible for the correctness of the e-mail address and all information entered at the time of placing the order or opening your account.
  • The buyer agrees and undertakes, once the purchase procedure is completed, to print and keep these General Conditions, in compliance with Articles 52 and 53 of the Legislative Decree n. 206/2005.
  • For any questions regarding the General Conditions, for any complaint or communication of withdrawal, cancellation of the order, return and refund, please contact:

    DUE ZETA S.r.l.
    Via delle Industrie 106
    30020 Marcon (VE)
    Telephone number: 0415952226
    Fax number: 0415952479


  • In order to proceed with placing orders, buyers must register in the online store, entering all the "mandatory" data and choosing a password to issue the order.
  • The buyer will be able to purchase the Products by selecting them in the section of the Online Shop dedicated to the type of Product sought and placing them in the "cart". If the products that the buyer intends to purchase are more than one, the same procedure above must be repeated by clicking on "add other products". Once the choice of products has been completed, the buyer must click on "buy". Having verified the correctness of the data relating to the chosen Product / s and the "sending data", the buyer must choose the payment method referred to in art. 5. Once the payment method has been chosen, the buyer can proceed with sending the Orders by clicking on "complete order".
  • Correct receipt of the order will be confirmed by Duezeta by e-mail communication sent to the e-mail address provided by the buyer. The confirmation message will contain the company name of DUE ZETA SRL, the address of the registered office, the essential characteristics of the purchased good, the price of the purchased product including taxes and additional taxes, delivery costs, payment methods and of the delivery, the existence of the right of withdrawal by the buyer, the methods and times for returning the goods in case of exercising the right of withdrawal. The confirmation message will contain the order identification number to be used in any subsequent communication with Duezeta.
  • The sales contracts are understood to be concluded between the Parties when the buyer receives the purchase confirmation.
  • The items in the online shop are produced exclusively on request and therefore require a production time of about 15-20 days.
  • In case of non-execution of the order due to unavailability - even temporary - to produce the items, Duezeta, within 30 working days of receiving the order, will inform the buyer by e-mail to the e-mail address and will consequently re-credit any sums paid.
  • Orders will be filed in the database of the On-Line Shop, according to the procedures and in compliance with the provisions of Legislative Decree 30.06.2003 n. 196 ("Privacy") and will be accessible by contacting Duezeta.


  • The purchased Product will be delivered to the buyer within the deadline indicated in the e-mail communication containing the order confirmation by Duezeta. The delivery date indicated in the order confirmation must be considered purely indicative.
  • Duezeta may, at its discretion, decide to make more partial deliveries. In this case, the buyer will not be burdened with any additional cost than that provided for a single delivery.


  • All prices of the Products contained in the on-line catalog are expressed in Euro. All prices must be considered inclusive of VAT and do not include delivery costs. The Products are sold at the list prices in effect at the time the order is placed.
  • Delivery costs are indicated during the order issue procedure. Delivery costs may vary: however, these changes will have no value in respect of purchase orders issued prior to the publication of the changes on the Site.
  • Any taxes, duties, duties and other charges provided for by the laws of the State where the Products will be shipped and delivered will be entirely borne by the buyer and paid by the latter upon delivery of the Products, directly to the competent tax or customs authorities or to the courier in charge. of delivery.
  • Duezeta is not required to produce the Products until it has received the payment of the Price; once payment of the Price has been received, Duezeta undertakes to produce within the time limits referred to in art. 2.5 and send the Products by courier.
  • Duezeta guarantees the shipment of the Products, in the States indicated in the Online Shop, by couriers selected from time to time depending on the Product object of the Order and the place of destination. The Products will be shipped by Duezeta, and delivered by the courier selected by Duezeta, to the address indicated by the buyer at the time of placing the Order.
  • Duezeta undertakes to do everything in its power to ensure that the Products shipped pursuant to this article are delivered by the selected couriers.
  • Duezeta not being able to directly control the deliveries of the Products after their shipment, cannot be held responsible in any way for their non-compliance. In any case Duezeta will not be held responsible for non-fulfillment or delays in the execution of the order in the event that such non-fulfillment or delays are caused by impediments such as work interruptions, trade union unrest, suspension of transport and any other cause that may integrate impediment due to force majeure or unforeseeable circumstances.
  • The buyer, or other subjects appointed by the buyer who are at the address indicated for the delivery of the Products in the Order Confirmation, are required to verify, at the time of delivery, that: (I) the Products correspond to what is indicated in the courier transport document (DDT) both by number and by type; (II) the packaging / packaging of the Products is intact, not damaged, nor wet or otherwise altered, even in the closing materials.
  • Any damage to the packaging / packaging of the Products must be immediately contested by the buyer by placing a written control reserve on the courier's proof of delivery. It is understood that, once the courier's document has been signed without any dispute, the buyer will no longer be able to raise any objection to Duezeta with reference to the external characteristics of what was delivered.
  • The Products may be delivered by couriers only to the purchaser or to persons authorized by him; the person to whom the Products are delivered must sign to certify the delivery. Couriers will not deliver to post office boxes or by placing the Products in postboxes or other similar places.


  • The buyer will be able to pay the price and the contribution for the shipping costs referred to in art. 4 by PayPal or advance bank transfer or other means of payment which may be indicated by Duezeta in the On-Line Shop. Duezeta reserves the right to vary, at any time, the means of payment that can be used by the buyer, it being understood that those published in the On-Line shop at the time of placing the Orders by the buyer will be considered usable.
  • In case of payment by bank transfer in advance, the buyer must make the transfer to the bank details indicated in the Online Shop, indicating the order number communicated by Duezeta in the purchase confirmation in the reason for payment.
  • In case of payment via PayPal, at the time of the order by the buyer, the web session will be transferred to the secure PayPal website. On this website, the buyer can complete the payment of the Price and the contribution for the shipping costs referred to in art. 3 using your PayPal account and according to the conditions of use of the PayPal service signed by the buyer at that time or previously. The charge of the Price and the contribution for the shipping costs referred to in art. 3 on the buyer's PayPal account will take place at the same time as Duezeta sends the purchase confirmation.
  • If requested by the buyer at the same time as issuing the order, Duezeta will send the buyer a regular invoice by e-mail. For the purpose of issuing the invoice, the information provided by the buyer will prevail. No variation of the invoice will be possible after its issue by Duezeta.
  • The information received by Duezeta pursuant to this article will be used exclusively to complete the procedures relating to the sale of the Products and for the refund procedures in case of exercise of the right of withdrawal pursuant to art. 6 by the buyer.


  • The Purchaser who is also a consumer or who purchases the Products for purposes other than his own business, commercial, craft or professional activity possibly carried out, has the right to withdraw from the purchase contract, pursuant to and for the purposes of art. 64 of Legislative Decree no. 206/2005, within 10 days from the date of receipt of the Products covered by the purchase contract.
  • The right of withdrawal may be exercised by sending, within the term indicated in the previous point 6.1., Of a written communication to the headquarters of DUE ZETA SRL, by registered letter with return receipt, in advance by e-mail, to the address of referred to in art. 1, containing:
    1. the manifestation of the will to make use of the right of withdrawal;
    2. the indication of the Order that gave rise to the purchase contract from which you intend to withdraw. The communication can be sent, within the same term, also by telegram, fax, e-mail, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. The registered letter will be considered sent in good time having regard to the date of the postmark of the accepting office.
  • In case of exercise by the buyer of the right of withdrawal referred to in this article:
    1. the buyer undertakes to return the Products within 10 working days from the date of forwarding of the aforementioned registered letter;
    2. all costs related to the return of the Products will be entirely borne by the buyer;
    3. Duezeta undertakes to reimburse the Price in the shortest possible time, and in any case within 30 days from the date of receipt of the aforementioned registered letter provided that:
      1. the Products have been returned and are intact;
      2. the original packaging / packaging of the Products is also returned and the same is intact;
      3. the Products have not been used;
    4. Duezeta will communicate to the buyer how to reimburse the Price and may, for this purpose, request bank details (IBAN and account holder) from the buyer.
  • If the buyer exercises the right of withdrawal in a manner that does not comply with the terms and conditions set out in this article, he will not be entitled to a refund of the Price.
  • As an alternative to exercising the right of withdrawal pursuant to this art. 6, the buyer who is also a consumer can opt for a "product change" according to the methods and terms agreed with Duezeta.
  • Except as established for the right of withdrawal, the buyer who is also a consumer will also have the right to resort to legal remedies provided for in Part IV, Title III, Chapter I (from Article 128 to 135) of Legislative Decree 6 September 2005 no. 206 ("Consumer Code") relating to any lack of conformity of the Product existing at the time of delivery.
  • Any lack of conformity must be reported to Duezeta within the terms and in the manner set out in Article 132 of the Consumer Code at the e-mail address indicated in point 1.10.


  • All the Products sold online by Duezeta are handmade. Small variations in shape, size, color, small imperfections or minute air bubbles in the glass are unavoidable and are typical of manual processing and glass decoration.


  • Products purchased online must always be used in accordance with the instructions in the order confirmation referred to in point 2.3.
  • Duezeta assumes no responsibility for complaints attributable to improper use of the Product or improper handling of the same.


  • Duezeta declares and guarantees that the buyer's personal data will be treated in accordance with the provisions of Legislative Decree 196/03, and subsequent amendments. Details relating to the methods of data processing are indicated in the Privacy Policy.


  • All intellectual property rights connected to the On-Line Shop (including its contents) are the exclusive property of DUE ZETA S.R.L. The On-Line Shop and its contents cannot be reproduced either in whole or in part, transferred by electronic or conventional means, modified, connected and used for any purpose without the prior written consent of DUE ZETA S.R.L.


  • The General Conditions and the Sale and Purchase Agreements are governed by Italian law and in particular by the Civil Code and the Consumer Code and must be interpreted in the light of these.
  • For any dispute that may arise in connection with the General Conditions and / or the Sale and Purchase Agreements, the Court of Venice will have exclusive jurisdiction.